QuotationQuestions
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- Q:What information should I provide if I want a quotation?
- A:You can send an email to sales@ezyhome com cn to require a quotation And we will have a salesman corresponding to the market contact you asap And it will be appreciated if you can provide us your company basic information, market, and company type .
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- Q:How long will we get a reply after we send you an inquiry?
- A:We will reply to you within 24 hours after receiving the inquiry .
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- Q:How about your price?
- A:We have more than 10,000 SKUs, so please let me know what items exactly you need the price, we will make a quotation sheet with all the details for your checking Of course, if you are new in this market, we d like to propose some hot sell products with competitive price for your reference .
ProductsQuestions
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- Q:What products can you offer? How many items are you producing?
- A:We offer more than 10000 SKUs , mainly focus on desktop toy ,desktop fun games, novelty stationery ,fidgets, and other trending gift set for teens
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- Q:How about your quality?
- A:Please don’t worry about the quality because our products are checked during production by the QC in the factory, and every New Developed item our company’s own QC team will doing on-line inspection and final inspection according to our NPD SOP Besides, All new items will be accessed by our QA first to pass the test requirements as per different customers before delivering out
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- Q:Do you accept OEM projects? Can I use my logo on the product?
- A:Yes, we accept OEM, OBM, and ODM We have a professional NPD team, so we can develop and produce products according to your requirements no matter design concepts or reference samples We can help to set up 3D , dos hand sample or re-create from your initial design drafts
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- Q:Does your product support third-party testing, such as SGS、BV?
- A:Our own design items we often have EN71-1,2,3 which can share with you If you have our products need to be tested , we can arrange any Lab for you according to your requirements ,but the charge need to be on your side
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- Q:How often do you develop new products?
- A:We update the new products every 3 months As for now, we have more than 10,000 SKUs
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- Q:What should I do if I cannot find the products that I need?
- A:If the products you are looking for are not related to our current line at all, you also can ask our sourcing team to help to source for you
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- Q:What should I do if I have questions about your products?
- A:Please contact our sales person at sales@ezyhome com cn and CC to info@ezyhome com cn We will reply you within 24 hours
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- Q:How can I receive monthly/seasonal updates of Ezyhome's new products?
- A:1) Our sales person will propose new products to you in time
2) You are welcome to visit our company website: www ezyhome com cn to get updated products information
3) Visit our fair booth or welcome to our showroom in Ningbo office
4) You can get new product information through social platforms, such as Facebook, Instagram, Please follow our company account: nbEZYHome
5) We will send you catalogs by fedex for free
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- Q:Do you have any patents for your products?
- A:We currently have 70 design patents Some products are on the way to register a patent Please contact us for more details
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- Q:What is the standard packaging for EZYHome products?
- A:We will do customized packaging all the way However you are free to use our own design packing if you want .
OrderQuestions
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- Q:What's your minimum order quantity?
- A:Normally our MOQ is 2400pcs per item , but we are also support you if you want small trial order USD200 handling charge will be if every shipment amount is under $3000
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- Q:What's your production lead time?
- A:We normally need 45-60 days for production However, please contact us for any urgent situation
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- Q:We want to buy many assorted items in one order. Is it possible?
- A:It is ok as long as the amount meets $5000, and each item meets the MOQ If only some of the items don t meet MOQ, please contact with for more discussion
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- Q:Can I make a trial order of a small quantity before I place a large order?
- A:Yes, of course We are always support small business with a trial order
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- Q:Why should I place an order from EZYHOME?
- A:This is a good question Established in year 2016 , Ezyhome is still very young company but grow very fast Our sales volume is increasing by 20%-30% every year we are proud of ourselves because we are selling more and more our own design items year by year and expanding more and more markets We are direct vendor for lot s of gifts store retailers such as Menkind Prezzbox in UK , KMART in AU etc So Also we are doing lot s of OEM programs for many trending brands worldwide We help them to develop their New items , mainly tooling plastic Injection items for them That s why we have so many experiences and good advantages on new tooling products We know how to make new design concepts to be real products , and we know what’s the new trends in Novelty Gifts’ world And What’s the most important they is we know how to solve the problem quickly during NPD process and sourcing area We definitely believe we and you will gain long .
SampleQuestions
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- Q:How can I get the samples?
- A:Please contact us at sales@ezyhome com cn for your sample request Normally, we can send you samples in one week, but if the samples are out of stock, it will cost us 2 weeks for making new samples Samples are free, but need to be freight collect Please advise your freight collect account of DHL FedEx UPS, etc .
FactoryQuestions
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- Q:Do you have your factories? What products do your factories produce? any factory audits?
- A:We are trader, but owns one packging factory We have long cooperation with more than 20 different factories which are all nearby our Ningbo office And as per all our own deign items, we tool the molds our own ,and let our cooperated factories manufacture for us
Our factory has BSCI Sedex Walmart Kmart audits
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- Q:Who will afford the cost of the factory audit?
- A:Normally big retail customers need us to make factory audit, EZYHome will pay the cost Some customers can accept the current factory audit we have, no need to audit again
If any other special audits , we will discuss in house
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PaymentQuestions
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- Q:What's your term of payment?
- A:Our common payment term is 30% deposit in advance, 70% balance against documents If you require special payment, please negotiate with our sales by email We can do quotations based on FOB, CIF & Door to Door .
ShippingQuestions
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- Q:Where are the goods shipped from
- A:We normally ship from NINGBO or Shanghai So our term is FOB NINGBO or FOB SHANGHAI But if you need us to deliver from other ports of China, we also can make it But it will be better to let us know at the quote stage .
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- Q:How are the goods delivered to the customer?
- A:Usually, we ship by sea, because we are in Ningbo, we are only 35 kilometers away from Ningbo Port, and the sea export is very convenient Of course, if the customer s goods are urgent, we can also by air transport Ningbo Airport and Shanghai International Airport are very close to us For some customers in Russia, we also can deliver goods by train .
OtherQuestions
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- Q:Other Questions
- A:questions , please email us by Sales@ezyhome com cn.
